If your boiler has stopped working you’re probably seeing hassle and pound signs flashing before your eyes. It needn’t be like that. We’re going to take a look at the main reasons why a boiler stops working, quick fixes you can do yourself, and how you can establish you’ve definitely got a problem before needing to call out help. We’ll also address how you can know whether a repair or a replacement will prove most cost effective.
A good boiler should go unappreciated. That’s to say, you shouldn’t even really be aware of its presence, you should be able to take it for granted. However, on occasion you may discover that your boiler has stopped working. These are usually due to specific problems, many of which can be quickly solved without needing an engineer.
If you have one of our Care Service Plans then you needn’t worry about call-out at all. Simply pick up the phone and we’ll be with you without a call-out charge.
However, if you don’t have a Care Service Plan, or you’d like to check for minor fixable problems yourself, then read on.
Typically, common problems can be broken down in to:
Let’s take a look at each of these in more detail.
Minor electrical problems are often the culprit when a boiler has stopped working. Many are quick and simple to fix.
The most obvious electrical problem is that the supply to the boiler has been cut off. Checking this, and switching off and on, can be all that’s needed.
If you’ve had a recent power cut, check the boiler clock and timer are set to the correct time.
Plumbing issues can seem scary, but some are incredibly simple to discover and fix. However, if in any doubt call a boiler engineer on 0333 939 0161 and we can come and take a look.
It’s worth asking yourself if the pipes could be frozen. If so, then pour some hot (but not boiling) water over the condensate pipe (the one which travels outside from the back of the boiler to release steam).
Also check that another member of the household hasn’t turned the stopcock off. Another quick check we find when a boiler stopped working is that the ball valve which you find in the cistern is stuck. This can happen for wear and tear reasons, or simply because it needs a clean.
Mechanical problems – anything that involves removing the cover of your boiler – requires you to call in an engineer. In fact it is illegal to go trying to repair a mechanical problem yourself, and with good reason: it can be incredibly dangerous.
If you suspect a mechanical problem you should call out a Gas Safe engineer.
Another area where your first thought is likely to turn to seeking an engineer is when you suspect a gas problem. A Gas Safe engineer is your safest option. However, you may like to just check whether you or someone else has accidentally turned off your gas supply or whether any of your other gas appliances are working.
Even if your boiler has stopped working you needn’t worry for long. At Ecosafe we don’t charge for call-outs and we aim to get to you as soon as possible. We quote only for the work you need and get you back up and running quickly.
However, if you want to prevent the remove the chance of any unexpected bills then we strongly recommend our 4 Star Eco Care Plan which is available for just £24 per month. Under this plan your repairs are covered whatever the cause. You can also choose from our range of care plans giving you peace of mind.
Sometimes when a boiler has stopped working you may be facing the question: should you repair it or replace it? This can be a difficult decision and one which should be weighed up in respect of long-term cost effectiveness and the age and type of your current boiler.
By calling out a Gas Safe Engineer from Ecosafe you can rely on honest and trustworthy advice simply as part of our local service. We’ll always advise you what we would do if the boiler were ours, and make clear and costs or different financing options. To discuss why your boiler stopped working, and for free advice, call today on 0333 939 0161.